Terms & Conditions
Last updated: 01.10.2026
These Terms & Conditions (“Terms”) govern the use of the BrandUp Labs website and the services we provide. By using our website, you agree to the terms applicable to its use. When you engage our services, the agreed proposal, package details and any separate written agreement also apply.
1. About BrandUp Labs
BrandUp Labs (“we”, “our”, “us”) is a social media and digital marketing studio based on the Costa Blanca, Spain. We work with local businesses and clients internationally.
Our services include branding and visual identity, website creation and refresh, content creation, photography and video content, social media support, digital advertising, lead generation and related digital marketing services.
The services available for any particular project are confirmed before work begins.
2. Services and Project Agreements
We offer fixed-price packages as well as individually quoted services and ongoing support.
Our published packages have defined deliverables and prices. Additional services, revisions or work outside the agreed package are quoted separately.
For individual projects and ongoing collaborations, we confirm the scope of work, deliverables, pricing, timelines and relevant responsibilities in writing before work begins.
Any changes to the agreed scope may affect the price or delivery schedule and must be agreed upon by both parties.
3. No Guaranteed Results
We aim to provide professional, thoughtful services that support our clients' business goals.
However, we cannot guarantee specific results, including sales, revenue, leads, social media engagement, advertising performance or search engine rankings.
Results may depend on factors outside our control, including market conditions, audience behaviour, advertising budgets, client decisions and third-party platforms.
This does not affect our responsibility to provide the services agreed with the client or any rights that cannot legally be excluded.
4. Our Working Process and Digital Tools
Depending on the project, we may use professional design software, digital marketing platforms and AI-assisted tools to support our work.
We remain responsible for delivering the agreed services. Any material changes to the agreed approach or deliverables will be discussed with the client.
Where third-party tools impose relevant licensing or usage restrictions, these will be communicated when applicable.
5. Client Responsibilities
To help us deliver projects efficiently, clients agree to:
Provide accurate information and the materials required for the project.
Supply feedback and approvals within agreed timeframes.
Confirm that they have the necessary rights or permissions to use any logos, photographs, videos, text or other materials they provide.
Provide access to relevant accounts or platforms when required and agreed.
Delays in providing materials, feedback or access may affect the project timeline. We will communicate any necessary schedule changes.
6. Intellectual Property and Deliverables
Clients retain ownership of the original materials they provide to us.
Unless otherwise agreed in writing, BrandUp Labs retains ownership of its pre-existing materials, working files, processes, templates and unused concepts.
Once full payment has been received, clients receive the agreed rights to use the final deliverables for their intended business purposes, subject to any applicable third-party licences.
Editable source files, unused concepts and additional formats are included only when expressly stated in the agreed scope.
Any specific ownership transfer or additional licensing arrangements must be agreed in writing.
7. Pricing and Payments
Prices for our published packages are displayed on our website. Individually quoted services, additional work and ongoing support are priced according to the agreed scope.
Payment schedules, deposits and invoice due dates are confirmed before work begins.
Additional work will not be charged without prior agreement.
If a payment is overdue, we may pause further work after notifying the client, subject to applicable law and the agreed payment terms.
8. Cancellations and Termination
Cancellation and termination arrangements depend on the type of service and the terms agreed for the specific project.
Either party may request to end an ongoing collaboration by providing written notice in accordance with the applicable agreement.
Where legally permitted, work already completed and approved expenses incurred before termination remain payable.
Any refunds will be assessed according to the agreed terms and applicable law.
Where a client has a statutory right of withdrawal or other mandatory consumer rights, those rights remain unaffected by these Terms.
9. Liability
We are responsible for providing our services with reasonable care and in accordance with the agreed scope.
To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control, including independent changes or interruptions to third-party platforms.
Nothing in these Terms excludes or limits liability or legal rights where doing so would be unlawful.
Any additional limitations of liability for a particular project must be agreed in writing and comply with applicable law.
10. Third-Party Platforms and Services
Our work may involve third-party services such as social media platforms, website providers, advertising platforms, stock media libraries and AI-assisted tools.
These providers have their own terms, policies, pricing and technical limitations.
Unless otherwise agreed, clients are responsible for their own third-party subscriptions, advertising budgets and platform charges.
We will communicate any relevant third-party requirements that directly affect the agreed project.
11. Confidentiality
Both parties agree to handle non-public business information shared during a project with appropriate confidentiality.
Confidential information may be disclosed where required by law or with the relevant party's permission.
Personal data collected through our website or processed in connection with our services is handled in accordance with our Privacy Policy and applicable data protection laws.
12. Governing Law
These Terms are governed by the applicable laws of Spain.
Any disputes will be handled in accordance with applicable legal requirements, including mandatory consumer protection rules and any jurisdiction provisions that cannot legally be excluded.
13. Changes to These Terms
We may update these Terms when our services, business practices or legal requirements change.
The current version will be published on this page with its latest revision date. Changes will not automatically alter the terms of an existing project agreement unless both parties agree or applicable law requires otherwise.
14. Contact
If you have any questions regarding these Terms & Conditions, please contact us at:
hello@branduplabs.com