Terms & Conditions

Last updated: 10.01.2026

These Terms & Conditions (“Terms”) govern the use of the Brand Up Labs website and our services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About Brand Up Labs

Brand Up Labs (“we”, “our”, “us”) is a digital brand and marketing agency based in Costa Blanca, Spain, working with clients internationally.

Our services include, but are not limited to: brand strategy, visual content creation, video production, social media support, website creation, SEO & GEO services, and digital consulting.

2. Scope of Services

All services provided by Brand Up Labs are tailored to each client and defined individually.

The exact scope, timelines, deliverables, and pricing are agreed upon:

  • in writing,

  • via email,

  • proposal,

  • or signed agreement.

We do not offer one-size-fits-all solutions. Services may vary depending on the project, objectives, tools used, and level of involvement.

3. No Guaranteed Results

Brand Up Labs operates as a strategic and creative partner.
While we apply professional expertise, modern methodologies, and smart digital tools, we do not guarantee specific business, financial, marketing, or performance results (including but not limited to sales, revenue, reach, engagement, or rankings).
Outcomes depend on multiple factors outside our control, including market conditions, audience behavior, client decisions, and external platforms.

4. Experimental & Lab-Based Approach

As a creative lab, Brand Up Labs may test, experiment, and explore innovative solutions, tools, and technologies (including AI-powered tools) as part of its services.
Clients acknowledge that experimentation involves iteration and learning, and results may vary.

5. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information.

  • Respond in a timely manner to requests for feedback or approvals.

  • Ensure they have rights to any materials provided (logos, images, text, videos, etc.).

Delays or issues caused by missing information or approvals may affect timelines and outcomes.

6. Intellectual Property

Unless otherwise agreed in writing:

  • Brand Up Labs retains ownership of concepts, methodologies, frameworks, and working files.

  • Upon full payment, clients receive usage rights to final agreed deliverables.

  • Drafts, unused concepts, and internal materials remain the property of Brand Up Labs.

Clients may not resell, redistribute, or modify deliverables beyond agreed use without written permission.

7. Payments & Pricing

Pricing depends on the scope of work.

  • Individual services may have fixed prices.

  • Packages and ongoing collaborations are custom-priced based on project needs.

  • Invoices are payable according to the agreed terms.

Work may be paused if payments are delayed.

8. Cancellations & Termination

Either party may terminate a collaboration with written notice, subject to the terms agreed for the specific project.

Completed work up to the termination date remains payable. Payments already made are non-refundable unless otherwise agreed.

9. Limitation of Liability

To the maximum extent permitted by law, Brand Up Labs shall not be liable for:

  • indirect or consequential damages,

  • loss of profits, data, or business opportunities,

  • platform changes or third-party service disruptions.

Our liability is limited to the amount paid for the specific service in question.

10. Third-Party Platforms & Tools

We may use third-party platforms, tools, or services as part of our work. Brand Up Labs is not responsible for changes, downtime, or policies of third-party providers.

11. Confidentiality

Both parties agree to treat shared business information as confidential unless disclosure is required by law or agreed otherwise.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Spain, without regard to conflict of law principles.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised date.

14. Contact

If you have any questions regarding these Terms & Conditions, please contact us at:
hello@branduplabs.com